What I Learned at Chick-fil-A
I recently left a job at Chick-fil-A. It was not the best work experience I have had, but I learned so much. I spent the majority of my tenure at CFA as the night manager leading mostly teenagers. Here's what they taught me...
- Teenagers are much like dogs and snakes. Like dogs they can be loyal to a fault. Like snakes they will attack when they feel threatened. Like both they can smell fear a mile away.
- Teenagers are smart, hardworking and willing to do almost anything for a product, a person or idea they believe in. With that in mind, they will not respond to a product, person or idea that is inauthentic.
- Give a teenager respect first, and you will receive it back tenfold. Do not demand respect from them or require it before you will respect them.
- Teenagers will not just mimic but form themselves around who you are as a role model. Be careful not just with your personal decisions but your words, actions and decisions around them all of the time.
- Teenagers are between adult and child. Give them responsibilities of an adult and then give them the attention of a child. It will nurture their self-confidence and allow them to learn and grow with the security of your supervision.
- Keep their best interests at heart as they may not.
- Never assume you know them. Never assume you know yourself around them. Like all people, you're both changing while in relation with each other.